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Frequently Asked Questions - Coronavirus Pandemic
We fix your orders: # stayhome and #shoponline

Do you carry out orders normally?

As a provider and a producer of the offered goods, we take care of your orders without interruptions and we send them to you. Depending on the current situation, the delivery time may change. We will keep you updated on all decisions, and the current production time for all our products is always available on our website.

Does the Customer Service Desk works normally?

Our Customer Service Desk is always at your disposal. We would like to assure you that the health and safety of our employees is of the greatest importance for us, which is why CSD employees are currently working from home - however, this does not affect their process and our team is at its full availability.

Is online shopping secure?

Currently, online shopping is the best option for purchasing goods. Thanks to the fact that you do shopping while staying home in front of your computer and avoiding contact with possible bystanders, you do not expose yourself to any contact with a possible source of coronavirus. In addition, we remind you that online shopping is the most convenient form of shopping. You can do them whenever you want, when you want and where you want.

Will my order arrive on time?

We have been working with the largest delivery companies around the world for years and their professionalism guarantees that the package sent to you will reach you safely and on time. However, in the current situation, for reasons that are beyond ours or our partners control, there may be situations of late delivery. In all extreme cases (local authorities restrictions) delivery service can be temporarily on hold in certain areas.

What if I can't pick up the package?

In the current, exceptional and very dynamic circumstances, it may happen that due to reasons beyond our control or due to authorities restrictions, package delivery may not be possible or delayed. In that case, our Customer Service Desk is at your disposal (phone: +44 208 089 0560, e-mail: [email protected]). If the situation requires it, our Customer Service Center will definitely contact you directly in order to resolve the situation.

How much time do I have to return the goods?

According to the EU regulations, the time for returning goods in online stores is 14 days. At Bimago however, this time has been doubled: a return without stating a reason can be reported within 30 days of receiving the package. So we encourage you to shop!

Is the production of your goods safe?

Health and safety of both our clients and employees is our top priority. We are currently organizing our work in the way we can provide the highest possible level of safety, taking into account the current situation in terms of hygiene and protection of shipments that reach our clients. We constantly work on that, monitoring both the internal and the external situation.

Are there any aditional safety measures that should be applied while picking up a package?

Online shopping is safe for your health and deliveries are sent to you in the safest way possible. Most delivery companies no longer require recipients to sign the package when delivering it - most often offering the option of leaving the package by the door instead. We also encourage you to ensure proper hand hygiene after the delivery.